Smarter Support: How AI is Reinventing Customer Experience in 2025

In 2025, AI isn’t just making customer service faster—it’s making it smarter, more human-like, and available 24/7. Whether it’s through natural voice assistants, automated QA, or intelligent call routing, customer support is one of the most rapidly evolving use cases for applied AI.

We've curated a list of forward-thinking companies redefining what great support looks like using AI. These tools span voice AI, agent assist, omnichannel automation, and more—all built to improve CSAT, reduce ticket volume, and empower support teams.

Here are 14 of the most innovative AI tools transforming customer support right now:

1. Maven AGI – Full AI Agents for Customer Support

Maven is building AI-native agents that fully automate support workflows. These aren't just chatbots—they’re adaptive, context-aware systems that handle full conversations, from inquiry to resolution.

Benefits:

• Reduces cost-per-ticket with full task automation
• Custom agents that learn from your knowledge base and data
• Integrates with CRMs and ticketing tools

2. ElevenLabs – Realistic AI Voice for Support Experiences

ElevenLabs is known for ultra-realistic AI-generated voices. Customer support teams use it to power branded voice agents, improve accessibility, or localize support in multiple languages.

Benefits:

• Lifelike voice cloning for consistent brand tone
• Multilingual capabilities
• Real-time voice synthesis for phone and voice bots

3. Bland AI – AI for Outbound Phone Conversations

Bland lets teams create AI agents that can make phone calls autonomously. It’s used in support, collections, and appointment confirmations—automating voice outreach without scripts.

Benefits:

• Scales personalized outbound support calls
• Integrates with CRMs and call platforms
• Responds naturally to human input

4. Synthflow – No-Code Voice Agent Builder

Synthflow helps support teams build AI voice agents without writing code. It’s especially useful for automating inbound phone support with smart call flows.

Benefits:

• Drag-and-drop AI voice assistant builder
• Real-time speech understanding and routing
• Ideal for teams without engineering resources

5. Pindrop – Voice Security and Fraud Detection

Pindrop secures phone-based customer interactions using voice biometrics and anti-fraud AI. It verifies identities and flags suspicious behavior in real time.

Benefits:

• Reduces fraud in contact centers
• Enables frictionless voice authentication
• Detects spoofed or synthetic voices

6. Parloa – AI-Powered Omnichannel Contact Center

Parloa provides an end-to-end AI platform for automating customer conversations across voice and text channels. It’s used by enterprise support teams to scale contact center performance.

Benefits:

• Handles voice, chat, and messaging channels
• Connects with CRMs and service platforms
• Customizable voice agents with human handoff

7. Pylon – AI QA for Support Conversations

Pylon automatically reviews customer support conversations to help teams improve quality, compliance, and coaching. It replaces hours of manual QA with real-time AI scoring.

Benefits:

• Scores every interaction against custom rubrics
• Surfaces coachable moments and insights
• Helps meet SLAs and regulatory standards

8. NewO AI – Multilingual LLM-Powered Chatbot

NewO AI powers natural language chatbots that work across multiple languages and platforms. It uses advanced LLMs to provide helpful, context-aware answers for global support teams.

Benefits:

• Automates support across 100+ languages
• Connects to internal knowledge and ticketing systems
• Continuously learns from support data

9. Posh AI – AI Support for Banks and Credit Unions

Posh builds AI voice and chat assistants designed specifically for the financial services industry. It helps banks and credit unions handle support inquiries securely and conversationally.

Benefits:

• Handles routine banking questions 24/7
• PCI-compliant and secure
• Seamless integration with core banking systems

10. Balto AI – Real-Time Agent Assist

Balto listens to live calls and provides real-time coaching for support agents. It prompts them with next-best responses, compliance reminders, and upsell cues while on the call.

Benefits:

• Boosts call quality and first-call resolution
• Enforces script adherence and compliance
• Provides coaching insights without call reviews

11. Vapi AI – AI Voice Agent API

Vapi is a voice AI platform that makes it easy to build and deploy natural-sounding voice agents. It’s developer-focused, but powerful for companies looking to scale AI phone support.

Benefits:

• Developer-friendly API for voice AI
• Real-time transcription and synthesis
• Plug-and-play phone integration

12. Voiceflow – AI Agent Design Platform

Voiceflow is a collaborative platform for designing, testing, and launching AI voice and chat agents. Used by support, product, and design teams to build smarter AI assistants.

Benefits:

• Visual agent builder for voice and chat
• Testing, analytics, and versioning included
• Integrates with GPT, speech APIs, and more

13. Hyro – Adaptive AI for Healthcare & Enterprise Support

Hyro offers adaptive conversational AI for complex industries like healthcare, real estate, and enterprise. It routes queries, answers FAQs, and integrates with systems like EHRs or CRMs.

Benefits:

• Handles high-volume, high-complexity support
• Adaptive NLP learns from interactions
• Reduces call center load

Why AI Is the Future of Customer Support

Customer expectations are higher than ever—and support teams are stretched thin. AI offers a powerful way to:

• Automate repetitive inquiries and reduce ticket volume
• Improve agent performance and coaching
• Deliver consistent support across voice, chat, and messaging
• Scale globally with multilingual capabilities

With the right tools, AI doesn’t just support your customers—it elevates your entire support operation.

Want to explore more vetted tools for customer experience? Check out the full collection at TrustedBy.ai.