Balto is a real-time guidance platform that leverages AI to empower contact center agents. Key features include:
- Real-Time Guidance: Dynamic prompts and suggestions to help agents navigate conversations effectively.
- Compliance Checklists: Ensures adherence to regulatory requirements and internal policies.
- Coaching Alerts: Identifies coaching opportunities and provides targeted feedback.
- AI-Powered Insights: Out-of-the-box insights on key trends driving the business.
- QA Copilot: Automates call scoring, verifies data entry, and escalates compliance issues.
Use cases include:
- Improving sales performance by guiding agents to close more deals.
- Enhancing customer experience through consistent and accurate information delivery.
- Ensuring compliance with industry regulations and internal policies.
- Streamlining quality assurance processes and reducing costs.
- Onboarding new hires and less experienced agents more quickly.
