Cognigy is a leading Conversational AI platform designed to automate and enhance customer service operations. It offers a suite of AI Agents capable of handling interactions across voice and chat channels. Key features include:
- Generative AI: Leverages LLMs for human-like dialogues and personalized customer experiences.
- AI Agent Manager: A visual interface for creating and orchestrating AI Agents.
- Voice Gateway: Provides turnkey voice connectivity to existing contact center infrastructure.
- Knowledge AI: AI-based semantic search for efficient knowledge management.
- Agent Copilot: AI-powered assistance for human agents, improving productivity and CX.
Cognigy targets enterprises seeking to improve customer satisfaction, reduce operational costs, and scale their customer service capabilities. It integrates with popular contact center platforms like Amazon Connect, Avaya, and Genesys.
