Decagon is an AI platform designed to revolutionize customer service using Agent Operating Procedures (AOPs). It caters to enterprises and startups seeking to automate and enhance their customer support operations.
Key Features:
- Auto-resolve Issues: Personalized AI agents handle customer conversations across chat, email, and calls, resolving complex issues autonomously.
- Seamless Integrations & Workflows: Integrates with existing knowledge bases, tools, and data sources, eliminating the need for decision trees and canned responses.
- Agent Assistance: Provides an AI copilot to assist human agents, automating mundane tasks and continuously learning from agent interactions.
- AI-powered Insights: Identifies trends, anomalies, and provides actionable insights from customer conversations.
Use Cases:
- Automated customer support for enterprises.
- AI copilot for support teams.
- Analysis of customer interactions to identify key themes and anomalies.
- Integration with existing knowledge, tools, and workflows.
