Enterpret is a customer feedback analytics platform that helps companies centralize and analyze customer feedback to drive product growth. It uses adaptive AI models to extract insights from unstructured data, enabling teams to understand customer needs and improve their products.
Key features:
- Unified Feedback Repository: Connects to various apps to centralize customer feedback, eliminating data silos.
- Custom Taxonomy: Provides a custom knowledge graph for deeper insights, tailored to specific business needs.
- Wisdom Co-pilot: An AI-powered assistant for instant customer insights through a chat interface.
- Insights Dashboard: Offers actionable insights quickly through easy-to-build dashboards and automated summaries.
- Close the Loop: Facilitates taking action on feedback to drive product outcomes.
- Synced Users and Accounts: Connects feedback to revenue by syncing user and account data.
Use cases:
- Product Development: Identify customer pain points and prioritize features based on feedback.
- Customer Experience: Improve customer satisfaction by addressing issues and delivering personalized experiences.
- Voice of Customer: Put customers at the center of decision-making with real-time insights.
- Leadership: Align teams around a single source of truth to drive growth and tackle challenges.
