Gradient Labs offers an AI agent specifically designed for customer operations in the financial services industry. Key features include:
- End-to-end query resolution: Handles complex financial queries from start to finish.
- Compliance focus: Guarantees adherence to regulatory requirements at every step.
- High CSAT scores: Delivers 80%+ CSAT, reaching up to 98% in optimal setups.
- Deep automation: Automates specialist support and back-office tasks, covering a broader range of customer operations than typical AI agents.
- Enterprise-grade security: SOC 2 certified with robust data handling security.
- Resilience: Failover system across multiple cloud and LLM providers.
Use cases include automating customer support, ensuring compliance, and improving operational efficiency for financial institutions.
