Illuma offers voice authentication and fraud prevention solutions, primarily targeting contact centers in community banks and credit unions. Their flagship product, Illuma Shield™, leverages signal processing, AI, and machine learning to provide frictionless voice authentication and prevent fraud.
Key features include:
- Voice Authentication: Rapidly validates caller identity in the background during contact center conversations.
- Fraud Prevention: Protects against account takeovers using voice biometrics.
- Seamless Integration: Designed for easy deployment and use within existing contact center infrastructure.
Use cases:
- Enhancing caller experience by reducing authentication friction.
- Reducing call handle times through rapid voice verification.
- Increasing account security by preventing fraudulent access.
- Improving contact center operations with streamlined authentication processes.
