Illuma

Illuma offers voice authentication and fraud prevention solutions, primarily targeting contact centers in community banks and credit unions. Their flagship product, Illuma Shield™, leverages signal processing, AI, and machine learning to provide frictionless voice authentication and prevent fraud.

Key features include:

• Voice Authentication: Rapidly validates caller identity in the background during contact center conversations.
• Fraud Prevention: Protects against account takeovers using voice biometrics.
• Seamless Integration: Designed for easy deployment and use within existing contact center infrastructure.

Use cases:

• Enhancing caller experience by reducing authentication friction.
• Reducing call handle times through rapid voice verification.
• Increasing account security by preventing fraudulent access.
• Improving contact center operations with streamlined authentication processes.