Netomi is an AI-first CX platform designed for enterprise customer experience. It leverages sanctioned generative AI to automate customer service inquiries, offering features like intent extraction, sentiment analysis, and integration with existing CRM and agent desk systems.
Key features include:
- Sanctioned Generative AI: Combines generative tech with LLMs for brand safety and security.
- Proactive and Automated Customer Care: Resolves 80+% of inquiries automatically.
- Omnichannel Intelligence: Provides a single AI interface across email, chat, messaging, SMS, social, search, and voice.
- AI-Federated Knowledge Access: Offers both auto-pilot and co-pilot modes.
- Security-First Architecture: SOC2, GDPR, HIPPA, PDPA, CCPA compliant with ISO 27001 certification.
Use cases include:
- Automating customer support across various channels.
- Assisting employees with complex customer requests.
- Analyzing customer communication for actionable insights.
- Integrating with backend systems for end-to-end resolution.
