Pindrop provides voice security solutions for contact centers, focusing on building trust and outsmarting deception in voice communications. Key features include fraud detection, multifactor authentication, deepfake detection, and IVR fraud prevention.
Key Features:
- Fraud Detection: Minimizes false positives and reduces fraud losses with real-time detection.
- Multifactor Authentication: Verifies customers quickly using call metadata and behavior analysis.
- Deepfake Detection: Distinguishes between human and synthetic audio early in the call.
- IVR Fraud Prevention: Detects account reconnaissance and alerts agents to suspicious activity in IVR systems.
- Voice Analysis: Matches caller's voice to enrolled profile in the background.
Use Cases:
- Securing contact centers in banking, finance, insurance, and retail industries.
- Protecting against fraud losses and reducing call times.
- Verifying customer identity and preventing unauthorized access.
- Detecting and preventing deepfake voice fraud.
