PolyAI provides a conversational AI platform designed to transform enterprise call centers. Key features include:
- Lifelike AI Agents: Resolve over 50% of calls with AI agents that can handle natural language, interruptions, and topic changes.
- Multilingual Support: Handle calls in 12 languages, catering to a global customer base.
- Seamless Integration: Integrates with existing tech stacks without requiring risky replatforming.
- Real-time Analytics: Provides a dashboard for monitoring issues, trends, and product inquiries.
- Customizable Voice and Personality: Design branded voice assistants to engage users effectively.
Use cases include account management, authentication, billing and payments, booking and reservations, and troubleshooting. The platform aims to improve customer experience, reduce operational costs, and generate revenue.
