Pylon is a modern support platform tailored for B2B companies, aiming to unify various support functions into a single, efficient tool. Key features include:
- Unified Inbox: Manages ticketing, chat, and other communication channels in one place.
- AI Support Bot: Automates responses and assists customers with AI-driven solutions.
- Knowledge Base: Provides a centralized repository for support articles and documentation.
- Customer Portal: Offers a dedicated space for customers to track issues and access support resources.
- Workflow Automation: Enables the creation of triggers and macros to streamline support processes.
- Integrations: Integrates with popular tools like Slack, Microsoft Teams, and data warehouses.
Pylon's platform is designed to enhance customer relationships, improve support efficiency, and provide a seamless support experience for B2B clients. It caters to various needs, from basic ticketing to advanced AI-driven automation.
