Retell AI is a platform designed for building, testing, deploying, and monitoring AI voice agents. It provides tools for creating custom voice AI agents, testing them with built-in LLM features, and deploying them across various channels like phone calls, web calls, and SMS. Key features include:
- Auto-Sync Knowledge Base: Keeps AI agents updated by automatically syncing with company knowledge bases.
- Call Transfer: Enables warm transfers with handoff messages for seamless agent transitions.
- Appointment Booking: Integrates with tools like Cal.com for automated appointment scheduling.
- Navigate IVR: Allows AI agents to navigate Interactive Voice Response systems by pressing digits.
- Batch Calling: Supports sending hundreds of calls seamlessly.
- Verified Phone Numbers: Helps prevent calls from being marked as spam.
- Branded Call ID: Displays the brand name during calls to enhance customer trust.
- Post Call Analysis: Offers custom analysis and monitoring of call metrics.
- Multilingual Support: Supports over 18 languages.
- Low Latency: Provides approximately one-second latency for natural conversations.
Retell AI targets businesses looking to automate and scale their call operations, improve customer service, and streamline workflows. It is SOC 2, HIPAA, and GDPR compliant, making it suitable for regulated industries.
