Voiceflow is a platform designed for product teams to build, manage, and deploy AI Agents. It focuses on automating customer experiences through chat and voice agents. Key features include:
- Workflow Builder: A visual interface for designing conversational flows.
- Knowledge Base Integration: Connect AI agents to existing knowledge bases for accurate responses.
- Agent Content Management: Tools for managing and optimizing agent content.
- Integrations: Connect agents with various apps using developer APIs.
Use cases include customer support automation, building in-app copilots, improving conversation design, and contact center automation. Voiceflow emphasizes speed, control, and observability in AI agent development, catering to both chat and voice interactions.
