interface.ai is an AI-powered platform that helps banks and credit unions transform customer experience through intelligent automation. It offers voice and chat-based virtual assistants that reduce call center load, enhance customer satisfaction, and improve operational efficiency.
Key features:
- AI-Powered Phone Banking: Automates customer service calls with a conversational voice assistant, offering instant 24/7 support and eliminating wait times.
- Generative AI Assistant (Sphere): A ChatGPT-like multimodal assistant for both customers and employees, streamlining interactions and support.
- Biometric Authentication: Enhances security using device-based facial and fingerprint recognition for both voice and chat channels.
- Smart Transactions: Enables customers to complete transactions conversationally across their preferred banking channels.
- AI Co-Pilot for Staff: Assists frontline employees with real-time insights and suggestions, improving response times and service quality.
Use Cases:
- Call Center Automation: Reduces over 60% of incoming calls through AI-driven voice automation.
- Customer Support: Provides consistent, always-available assistance across voice, chat, and digital channels.
- Security Enhancement: Protects customer interactions with advanced, AI-enabled biometric verification.
interface.ai is built for banks and credit unions seeking to deliver modern, secure, and efficient customer experiences with AI-driven automation.
