Sierra

Sierra: The Conversational AI Platform

Sierra is a platform designed to transform customer experiences through conversational AI. It enables businesses to build and deploy AI agents that are:

• Always Available: Provides 24/7 support to customers.
• Empathetic: Delivers genuine and understanding responses.
• Brand-Aligned: Tailored to match your brand's tone and voice.
• Action-Oriented: Capable of taking actions within your systems.

Key Features:

• Agent OS: Build once, run everywhere across multiple channels.
• Voice Integration: Engage customers through natural voice conversations.
• Customizable AI Agents: Ground your AI with company-specific knowledge, policies, and processes.
• Secure and Compliant: Designed with a strong commitment to trust, security, and compliance, including SOC 2 compliance.
• Real-time Monitoring: Supervision and auditing tools to track live interactions and ensure quality.

Use Cases:

• Customer Support: Resolve complex customer issues, from exchanges to subscription updates.
• Personalized Engagement: Deliver tailored conversations that delight customers.
• Scalable Experiences: Maintain consistent brand experiences across all channels.
• Data-Driven Improvement: Harness analytics and reporting to continuously improve customer interactions.