Sierra: The Conversational AI Platform
Sierra is a platform designed to transform customer experiences through conversational AI. It enables businesses to build and deploy AI agents that are:
- Always Available: Provides 24/7 support to customers.
- Empathetic: Delivers genuine and understanding responses.
- Brand-Aligned: Tailored to match your brand's tone and voice.
- Action-Oriented: Capable of taking actions within your systems.
Key Features:
- Agent OS: Build once, run everywhere across multiple channels.
- Voice Integration: Engage customers through natural voice conversations.
- Customizable AI Agents: Ground your AI with company-specific knowledge, policies, and processes.
- Secure and Compliant: Designed with a strong commitment to trust, security, and compliance, including SOC 2 compliance.
- Real-time Monitoring: Supervision and auditing tools to track live interactions and ensure quality.
Use Cases:
- Customer Support: Resolve complex customer issues, from exchanges to subscription updates.
- Personalized Engagement: Deliver tailored conversations that delight customers.
- Scalable Experiences: Maintain consistent brand experiences across all channels.
- Data-Driven Improvement: Harness analytics and reporting to continuously improve customer interactions.
